HomeScapesMTL Privacy Policy
Effective Date: July 10, 2025
Last Updated: July 10, 2025
At HomeScapesMTL, your privacy matters. We are committed to protecting the personal information you share with us in compliance with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec), also known as the ARPPI, as amended by Law 25. This policy outlines how we collect, use, share, and protect your personal information when you interact with us.
1. Who We Are
HomeScapesMTL is a general contracting company based in Montreal, Quebec, offering a wide range of construction and renovation services.
2. Contact Person for Privacy
If you have any questions or concerns about this policy or your personal information, you can contact:
Privacy Officer
HomeScapesMTL
3. What Information We Collect
We collect personal information through:
• Our website contact forms
• Facebook ads and lead generation forms
• Email or phone inquiries
This information may include:
• Full name
• Email address
• Phone number
• Property address
• Project details or questions
• Preferred contact method
We do not knowingly collect information from individuals under 14 years of age.
4. Why We Collect Your Information
We collect your personal information for the following purposes:
• To contact you regarding your inquiry
• To provide estimates and schedule consultations
• To deliver services or coordinate subcontractors
• To follow up on your satisfaction
• To comply with legal and tax requirements
5. Consent
By submitting your information through our website, Facebook forms, email, or by phone, you consent to us collecting and using your personal information for the purposes described in this policy.
You may withdraw your consent at any time by contacting us.
6. Who We Share Information With
Your information is kept confidential. However, we may share it with:
• Trusted subcontractors or suppliers working on your project
• Service providers (e.g., email or CRM platforms)
• Legal or regulatory authorities when required by law
We ensure that any third parties we work with follow strict confidentiality and data protection rules.
7. Data Storage and Security
Your personal information is stored securely in cloud-based systems with limited access. We take reasonable precautions, including:
• Password protection and encryption
• Role-based access control
• Staff awareness and confidentiality agreements
8. Retention of Personal Information
We retain your information only as long as necessary:
• For active projects and follow-up (usually 2–3 years)
• For tax, legal, or insurance purposes (up to 7 years)
Afterward, information is securely destroyed.
9. Your Rights
You have the right to:
• Request access to your personal information
• Correct or update inaccurate information
• Withdraw your consent at any time
• Request that your data be deleted (subject to legal limits)
We will respond to all requests within 30 days.
10. Privacy Incidents and Breach Notification
If a breach of personal information occurs that creates a risk of serious harm, we will:
• Notify the Commission d’accès à l’information (CAI)
• Inform affected individuals
• Record and document the incident in our internal log
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on our website with the effective date. We encourage you to review this policy periodically.
12. How to Contact Us
For privacy-related questions or requests:
HomeScapesMTL
📍 Montreal, Quebec